Terms & Conditions

WEB & DESIGN SERVICES:  

We require a deposit that can be agreed at time that the customer says they want to proceed with using us..

This deposit is a payment and work guarantee.

Do not pay this deposit if you are not agreeing to see this project through to the end with us as this is a guarantee that your total sum will be payable indefinitely.

Once you pay this payment you are guaranteeing us the work and entering into a binding contract. This is because people can back out of projects when work has been completed so we need to cover ourselves.

 Once you have given us your brief we will make sure we provide a website that functions as best it can to your needs on your budget. Please be aware that at times some things you may like the idea of will not always be possible on your website and within your quote,  we use a selection of pre built programmes that we intergrate into your site to keep cost down for our clients, which means we don't have access to some parts of these programmes to make changes. (eg, moving buttoms boxes, removing things from the pre built programme).

We will work on the initial brief you give us and any changes along the way if they are possible we will carry out but if not we will make you aware. If there are any additional costs to anything you ask for throughout your project you will be made aware, and you once agree the fees will be added to your bill or requested to pay straight away if needed.

Please ensure you give us as much detail at the beginning of the project. This is to make sure you are completely happy with the outcome of the project.

Should you wish to cancel your service you have the right to do within 14 days under the distance selling regulations after your deposit is paid. This is a cooling off period. However this deposit is non-refundable. Once a website is live you are fully responsible to pay for any costs that are outstanding within two weeks, however we may allow extra time if we feel it is needed by our clients in certain circumstances (eg, some information is missing or incomplete) . We do require all information within a maximum of 4 weeks from the day your domain name has gone live unless we feel you may need more time.Your quotes that we give you are non-negotiable once work has been started, however some circumstances may be reconsidered..

By paying our required deposit you fully agree to all the terms above, failure to stick to the agreement will instantly result in legal action. For our solicitors details please email contact@ashleighbranding.co.uk

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We accept payment by card or bank transfer.  We do not store credit card details.

SEO SERVICES

Virtual contract

Seo is on a monthly basis and is a minimum of 3 months initial contract. This is because it can take up to 12 weeks to start showing results. Once your first payment for SEO has been received you are responsible for making sure all invoices are paid on the same recurring billing date. Your billing date is exactly the date you first started your payment every month eg, if you paid on 1st august, you will begin owing monies from 1st september. By making a first payment to us you are agreeing to this virtual contract. If you don't notify us before your 3rd months billing date of any cancellation you will automatically be entered into a further months contract. where you  may cancel with 1 months notice from your billing date. in some circumstances If you enter a tailored month by month contract or roll in contract of any type please be aware that a months notice will still be required due to the extensive prep work that goes into our service. 

We may request access to your google accounts, blogs or website for SEO purposes. f you do not provide us access to any of these than then we cannot be responsible for lower expected results. 

Early contract termination requests

Should you wish to cancel your services before the 3 month contract end or are on an agreed month by month , this is completely at our discretion. If we do agree that you may cancel your contract early with good reason, then you must notify us before your next billing date. If you choose to cancel our work after your billing date you will still be liable to pay the full months work due to work being prepped and a months notice must be given. Any monthly services require 1 month notice before termination. We do not allow you to cut your payment into a number of weeks or days. This is on a per month basis and work is carried out in advance for each month to ensure we get you the highest rankings in the quickest time. Under no circumstances will this policy be negotiable.

Should we accept your wish to cancel after the first month but you don't notify us before the 2nd month billing date, you will be liable to still pay the 2nd month in full. Please note any unpaid bills will be sent to a 3rd party debt collector if payment isn't received within 28 days of your billing date. 

Complaints 

Should you have a complaint or issue with any of our services you must notify us within 3 months of the service receipt for us to assist or rectify any problems. If you wish to make a complaint you must email us to contact@ashleighbranding.co.uk.and allow 72 days to contact you acknowledging receipt of your complaint. 

Should we agree your complaint is acceptable we will offer a solution or level of compensation.